Is booking direct secure?

Yes. All direct bookings with Top Tier Properties include secure, encrypted payment processing and verified reservation details through our Top Tier Guest Assurance system.

How do payments work?

Payments are processed securely through our trusted payment processor, Stripe, which uses industry-leading encryption, fraud protection, and security safeguards to protect your information.

Your payment is handled through a secure checkout process and recorded against your confirmed reservation. This ensures your booking details are protected and that eligible refunds can be issued smoothly in accordance with our cancellation policy if your plans change.

We never store full payment details, and all transactions are protected using modern, bank-level security standards.

Will I receive confirmation after booking?

Yes. Once your booking is completed, you’ll receive an automated email to include your Booking confirmation receipt, Payment Receipt, and reservation details.

What if I need help during my stay?

Our team is available before, during, and after your stay to assist with questions, access, or unexpected issues.

How does this compare to booking through Airbnb or Vrbo?

Booking direct offers the same peace of mind and protections you expect from major platforms, with the added benefit of exclusive access to luxury gym passes, Dinning Gift Cards, Customized Suite setup for special occasions, direct support, and a lower total cost by avoiding platform fees in addition to an already discounted rate.

Why Book Direct with Confidence

When you book directly with T2 Properties, you receive:

• The same peace of mind you expect from major booking platforms

• Clear communication and direct support

• A lower total cost by avoiding third-party platform fees

All without sacrificing security or protection.

Is there protection or coverage included with my stay?

Yes. In addition to secure payments and verified reservations, stays are supported by up to $250,000 in property and liability coverage, where applicable.

This coverage helps support both guests and properties should an unexpected issue arise.

Are listings accurate and up to date?

Yes. All properties are represented accurately and maintained to meet established condition and quality standards.

If you ever notice an issue or have a question, our team is here to help.

Top Tier Guest Assurance applies to direct bookings made through T2 Properties. Coverage and protections may vary by stay and location.

→ 🔒 Protected by T2 Guest Assurance