Every stay booked directly through Top Tier Properties includes built-in guest protection designed to give you peace of mind from booking through checkout.

What’s Included With Every Top Tier Stay

• ✓ Secure, encrypted payment processing
• ✓ Refund support for qualifying cancellations
• ✓ Verified reservations & identity checks
• ✓ Accurate listings & property standards
• ✓ Dedicated guest support before, during, and after your stay
• ✓ Select stays supported by up to $250,000 in property and liability coverage, where applicable

Why Guests Choose to Book Direct

• ✓ Lock in today’s rate — pricing adjusts with availability
• ✓ Secure your dates instantly with no approval delays
• ✓ Direct bookings receive priority support and flexibility
• ✓ Promotions and offers are limited and subject to availability

Always Discounted Rates:
We offer luxury stays at 20–30% below market rates by eliminating third-party platform fees.

Check-In & Check-Out

The check-in and check-out process is simple and secure. Access instructions are sent via email shortly after your booking is confirmed.

Amenities & Locations

Guests enjoy access to amenities such as fitness facilities, parking, rooftop access, laundry services, and more, depending on the property.

Top Tier Properties offers luxury high-end residences in prestigious locations and destinations.

Cancellation Policy Overview

• ✓ Short-Term & Mid-Term (2–29 nights): Cancel at least 72 hours before check-in for a full refund
• ✓ Long-Term (30+ nights): Cancel 15 days before check-in for a full refund
• ✓ After check-in, a 14-day notice is required to shorten your stay, with a 100% refund of unused nights after the notice period

24/7 Guest Safety & Support

Our support team is available 24/7 via phone, email, or chat. If you ever feel unsafe, you’ll receive priority access to trained safety support agents who can assist directly or connect you with local emergency services.